Online support 24/7
HANDYKART is an online platform which provides you with its services and collection of the best authentic HANDYKART STORE products round the clock i.e. 24/7 in India and soon all over the globe.
We are aware that your time is very precious and even your seconds should not be wasted. We believe in a platform which saves your time and allows you to select the best quality product. Whenever your loved ones need something, you should have a list of handy.
Our services are always present on your handset with the ready e-catalogue which can be accessed at your will at any moment. There are various categories covered in our portal which includes HANDYKART STORE products, Home Decor, Home Furnishings, Jewellery, and Apparel including Sarees etc. Many of these products can be opted for wholesale business. With our no break services, the desired product can be just yours within some minutes.
Products and its details with the latest offer are updated on a real-time basis. You just need to explore our unique handicraft platform on the regular basis to get your hands on the best of HANDYKART STORE product that gives you immense pleasure and suits your personality. Also, cart the products and get notified when the product is available at the discounted price or become out of stock.
Our services and products are not just limited to the boundaries of 9 a.m. - 6 p.m. We are proud to serve you without any break, our eco-friendly and 100% recyclable products. All these products are part of the great Indian history which helps us to solve our ancient mysteries. Handykart values the importance of our significant history and feel proud to serve you the best Handmade, Vintage, Ethnic Organic and Natural Products.
Grievance Redressal Policy
The Core Principles
The Company’s Policy on Grievance Redressal has been formulated in line with customer protection principles defined at ARR ECO SOLUTIONS INDIA OPC PVT LTD.
The core principles that guide this policy are -
1.All the customers are treated fairly at all times and all the complaints, service requests, queries and grievances received from customers are responded speedily and efficiently. Customers are fully informed of avenues to escalate their complaints/ grievances within the organization and their rights to alternative remedy, if they are not fully satisfied with the response of the Company to their complaints. And finally to provide grievance instances as consistent evaluation mechanism to measure the impact of services provided by HANDYKART.
2. Customer Grievance Redressal System (CGRS) A customer grievance redressal system is an internal tool developed as a part of recording, tracking and resolving the customer grievances. While all the users are provided access to record the grievances,. The Customer Grievance Redressal System shall contain (name, customer mail ID, address and contact details), date of order placed, fact of the complaint, category of complaint,
3. Four channels have been created as avenues for the customer to record their suggestions, feedback, complaints or queries. The intention to have multiple avenues for recording customer voice is to ensure that any discomfort of the customer is missed unnoticed, and that the customer requirements are addressed in the shortest possible time. The four Grievance Registering Avenues are listed below:
3.1. Customer Enquiries / Complaints received in the field Customers can raise enquiries or complaints to any HANDYKART customer care staff. These enquiries / complaints will be noted by the customer care staff record in the Customer Grievance Redressal System for further follow up and resolution by the customer care cell.
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to RAJIB LOCHAN SAHOO ("Grievance Officer").
Mr. RAJIB LOCHAN SAHOO (Grievance Officer)
Company Name & Address
ARR ECO SOLUTIONS INDIA OPC PVT. LTD.